![]() Provide a basis for establishing priorities and focus.Establish the level of opportunity that may exist in terms of efficiency and effectiveness.Validating the current state of practice offers an occasion to: Once the ITIL publications had been written, they provided the guidelines necessary to establish rough comparative measures. The goal of an ITIL assessment model is to measure how robust the ITIL processes, activities and operations are against a set of benchmarks. A selected method must be replicatable by any organization reviewing the same information. It can also benchmark itself against others in similar industries and for similar size and complexity of support. By understanding its' weaknesses an organization can prioritize elements in an improvement initiative. ![]() An appraisal method should provide insight into an organization's process capabilities by identifying strengths and weaknesses.
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